Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days, and delivery times range from 3-5 business days for standard shipping within the United States. International orders may take longer to arrive.
To create an account, simply click on the “Sign Up” or “Create Account” link on our website. You’ll be prompted to enter your email address, create a password, and provide some basic information. Once your account is created, you can log in to access your order history, track shipments, and manage your account details.
If you need to change your shipping address after placing your order, please contact our customer service team as soon as possible. We’ll do our best to update the shipping address before your order is dispatched.
Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the status of your shipment online.
For security reasons, we do not store credit card information on file. All payments are processed securely through our payment gateway, ensuring the safety of your personal and financial information.
Sales tax may be applied to orders depending on your location and applicable tax laws. The appropriate sales tax will be calculated and added to your order total during checkout.
We offer international shipping to many countries worldwide. To check if we ship to your country, please refer to the shipping information provided during checkout or contact our customer service team for assistance.
Depending on the items you’ve ordered and their availability, your order may arrive in multiple packages. If you have any concerns about your order or need assistance tracking your packages, please don’t hesitate to contact our customer service team.
If you need to swap an item
Returns and Exchanges
We offer a 30-day free return policy for eligible items. If you’re not satisfied with your purchase, you can return the item(s) within 30 days of delivery for a full refund or exchange. Customized products can only be returned if there are quality issues or manufacturing defects. For more details, please refer to our return and refund policy page.
We apologize for any inconvenience caused. Please contact our customer service team immediately with your order number and details of the incorrect item received. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.
We’re sorry to hear that your order arrived damaged. Please contact our customer service team as soon as possible with photos of the damaged items and your order number. We’ll work quickly to resolve the issue and arrange for a replacement or refund.
Once your return has been authorized by our customer service team, you will receive instructions on where to mail your return. Please follow these instructions carefully to ensure your return is processed promptly.
For customer support inquiries, you can reach us by email at contact@jeeptirecover.com or by filling out the contact form on our website. Our dedicated team is here to assist you with any questions or concerns you may have.
If you entered an incorrect shipping address, please contact our customer service team as soon as possible. While we cannot guarantee that we can update the address, we will do our best to assist you in resolving the issue.
We process orders quickly to ensure prompt delivery. If you need to change or cancel your order, please contact our customer service team immediately. While we cannot guarantee that changes or cancellations can be made, we will do our best to accommodate your request.
We currently do not offer pre-orders for items that are sold out. However, you can sign up for notifications to be alerted when the item becomes available again.